Privacy policy

Holm collects only the data needed to run your home's record: property addresses, maintenance history, documents you upload, expenses you track, and account details (your email, the name you give us, and your password — which is stored only in encrypted form, never in a way anyone can read). We also collect basic, privacy-respecting analytics (which pages you visit on holm.com), and we don't track you across other sites.

We use your data to render your dashboard, send maintenance reminders, and improve the product. We do not sell your data. We do not use it to train AI models.

Holm relies on a small number of outside vendors to keep the product running: a cloud hosting provider that stores your data, a payment processor that handles billing, and AI providers that power the assistant feature. Every vendor is bound by contract to not train on your content or share it. The current vendor list and policies live on the Security page.

We keep your data while your account is active. After you delete your account, we erase within 30 days, except billing records we're required to retain by law.

You can export, correct, or delete your data at any time. California residents have additional rights under CCPA; EU residents have rights under GDPR — send a request via our contact form and select Privacy as the topic.

Privacy questions can be sent via our contact form. For physical mail, contact us first and we'll provide a current mailing address.